Privacy Policy
Effective Date: 31-05-2025
Last Updated: 31-05-2025
At Chem Horizon (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, www.chemhorizon.com, or engage with our services.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Business clients and partners
- Prospective customers or applicants
- Individuals contacting us via email, phone, or online forms
By using our website or services, you consent to the practices described in this Policy.
2. Data We Collect
We collect and process the following categories of Personal Data:
A. Information You Provide to Us Directly
- Full Name
- Email Address
- Phone Number
- Company Name
- Business Address
- Country and region
- Job Title or Role
- Inquiry details or comments (via contact forms)
B. Information We Collect Automatically
When you visit our website:
- IP address and geolocation data
- Browser type and version
- Device type and operating system
- Pages visited and duration
- Referring website (if applicable)
- Interaction logs (clicks, scrolls, etc.)
C. Information from Third Parties
- Marketing and analytics data from platforms such as Google Analytics, Facebook Pixel, or LinkedIn
- Contact and lead information from B2B platforms or trade exhibitions
- Publicly available contact information (e.g., from business directories)
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data under one or more of the following legal bases:
- Consent: When you provide your details voluntarily (e.g., submitting an inquiry form)
- Contract: To perform a contract or take pre-contractual steps (e.g., responding to RFQs)
- Legal Obligation: To comply with legal requirements
- Legitimate Interests: To operate and grow our business while respecting your privacy
4. How We Use Your Information
Your personal data is used for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries or quote requests | Contractual obligation or consent |
| Sending product or service information | Consent or legitimate interest |
| Business development and customer service | Legitimate interest |
| Order processing and documentation | Contractual obligation |
| Improving website performance and analytics | Legitimate interest |
| Complying with applicable laws and regulations | Legal obligation |
| Marketing and remarketing campaigns | Consent |
| Fraud prevention and data security | Legal obligation or legitimate interest |
5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your data with:
A. Service Providers and Vendors
- Website hosting and maintenance services
- CRM systems and email platforms
- Marketing and analytics service providers
- Logistics and shipping partners (for order fulfillment)
B. Legal Authorities
- If required by law, regulation, court order, or to comply with legal processes
C. Business Transfers
- In case of a merger, acquisition, or sale of business assets, your data may be part of the transferred assets
All third parties are bound by confidentiality and data processing agreements to ensure your data is protected.
6. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy, including:
- Legal, tax, and regulatory compliance
- Record-keeping obligations
- Contractual obligations
- Marketing preferences
When data is no longer needed, we securely delete or anonymize it.
7. International Data Transfers
As a global exporter, we may transfer your data outside your country of residence, including to countries that may not have the same data protection laws. In such cases, we ensure:
- The destination country is approved by the relevant data protection authority (e.g., EU Adequacy Decisions)
- Standard Contractual Clauses (SCCs) are in place
- Necessary safeguards are implemented
8. Your Rights (GDPR, CCPA, etc.)
Depending on your jurisdiction, you may have the following rights:
| Right | Description |
|---|---|
| Right to Access | Request a copy of your personal data we hold |
| Right to Rectification | Correct inaccurate or incomplete data |
| Right to Erasure (“Right to be Forgotten”) | Ask us to delete your data |
| Right to Restrict Processing | Limit how your data is processed |
| Right to Data Portability | Receive your data in a structured format |
| Right to Object | Object to data processing (e.g., for marketing) |
| Right to Withdraw Consent | Withdraw consent at any time without affecting prior processing |
| Right to Lodge a Complaint | File a complaint with a data protection authority |
To exercise your rights, please contact us at:
📧 info@chemhorizon.com
9. Data Security
We use industry-standard technical and organizational measures to protect your personal data, including:
- Secure Socket Layer (SSL) encryption
- Firewalls and intrusion detection systems
- Access controls and authentication protocols
- Regular security audits and software updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such sites. We encourage users to read the privacy policies of any external websites they visit.
12. Use of Cookies and Tracking Technologies
Please refer to our separate Cookies Policy for detailed information on the types of cookies we use, their purposes, and how you can manage them.
13. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
14. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you may contact us at:
Chem Horizons
📧 Email: info@chemhorizon.com
🌐 Website: https://chemhorizon.com