Return Policy

Last Updated: August 1, 2026

Chem Horizons maintains strict quality control and safety standards. Due to regulatory requirements, safety guidelines (such as OSHA and REACH), and the risk of contamination, the return of industrial chemical batches is subject to the rigorous procedures detailed below.

1. Conditions for Return Eligibility

Chemical products, resins, and raw materials are not eligible for return unless they meet one of the following conditions:

• The product delivered does not conform to the Technical Data Sheet (TDS) or agreed specifications as verified by laboratory analysis.
• The wrong product or incorrect grade was shipped due to a logistics error by Chem Horizons.
• The packaging was significantly damaged during transit prior to risk transfer, rendering the chemical unstable or unsafe.

2. Non-Returnable Items

Under no circumstances will returns be accepted for:

• Opened, partially used, or contaminated chemical packaging.
• Custom-formulated chemical batches manufactured specifically to buyer specifications.
• Products that have exceeded their shelf life or have been stored under conditions violating the product storage guidelines.

3. Return Authorization & Testing Protocol

No returns will be accepted without a prior written Return Material Authorization (RMA) issued by Chem Horizons.

To initiate a return request, buyers must submit a formal request containing batch numbers, delivery dates, and a certified laboratory testing report showing the non-conformance. Chem Horizons reserves the right to request a counter-sample from the batch to perform independent laboratory verification before issuing an RMA.

4. Logistics of Approved Returns

Once an RMA is issued, our logistics team will coordinate the return shipping. The returned products must be shipped in their original, sealed industrial packaging (drums, IBCs, bags) and must be accompanied by all original documentation (MSDS, COA, Packing List, and RMA form).

For approved returns due to quality non-conformance or seller error, Chem Horizons will cover all shipping and handling costs. For any other return, the buyer is responsible for all freight, customs clearance, and restocking fees.

5. Contact Support

For help with deliveries or to request a return authorization, please contact your customer success representative or email info@chemhorizon.com.